Industry Experience
PartsGeek — Automotive E-Commerce Support Campaign
As one of the largest online auto parts retailers in the U.S., PartsGeek partnered with us to strengthen their customer service operations and deliver seamless support at scale.
What We Did
- Customer Support Management: Handled inbound and outbound interactions for warranty inquiries, order assistance, part compatibility, and post-sale needs.
- High-Volume Technical Interactions: Delivered fast, accurate resolutions with strict SLAs for response times and customer satisfaction.
- Bilingual Support: English and Spanish-speaking representatives ensured accessibility across multiple U.S. regions.
- Integrated Training: CRM, ticketing, and order management systems training for full-service capability.
- Data-Driven Oversight: Real-time monitoring, KPI dashboards, proactive quality assurance, and weekly performance reviews.
Key Achievements
#1 Sales Performance
across the client's entire BPO network.
Scalable Team Growth
to meet seasonal demand while maintaining top-tier service levels during peak periods.
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