This Privacy Policy explains how our Automotive BPO services handle information collected during customer interactions and through our support platforms. By using our services, you agree to the practices described below.
Information We Collect
- • Customer information provided during service interactions, such as names, order details, or product inquiries.
- • Technical data including system logs, call recordings, or chat transcripts for quality assurance and training.
- • Usage data related to service delivery, including response times and support metrics.
How We Use Information
- • To manage and fulfill customer support requests.
- • To monitor quality, performance, and compliance with service-level agreements (SLAs).
- • To improve training, service delivery, and customer experience.
- • To generate aggregated reports for internal performance management and client reporting.
Data Protection
- • Access to personal information is restricted to authorized personnel only.
- • Data is stored securely using industry-standard safeguards and encryption methods.
- • Regular audits are conducted to ensure compliance with security protocols.
Sharing of Information
- • Information may be shared with third-party platforms that support CRM, ticketing, or order management, strictly for service delivery.
- • No personal information is sold, leased, or shared for marketing purposes.
Retention of Information
Information is retained only as long as necessary to fulfill service obligations, comply with legal requirements, or maintain client records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with the revised effective date.
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